Refund and Returns Policy
Website: https://nextwaveconsulting.in
At NextWave Consulting, we value your satisfaction and strive to deliver high-quality digital services. However, due to the nature of our services (which include SEO, content creation, consulting, and digital strategy), we follow a transparent Refund Policy outlined below.
1. No Return Policy
Since we provide digital services and not physical goods, there are no returns applicable once the work has commenced or been delivered.
2. Refund Eligibility
We may offer a partial or full refund only under the following conditions:
- The service was not delivered as agreed or not initiated within the promised timeframe.
- A valid cancellation request was made before any work started or before the agreed project kick-off.
- A duplicate payment was made due to a technical error.
Refunds will not be issued in the following cases:
- Change of mind after project commencement.
- Delays caused due to client-side inactivity, delayed feedback, or missed approvals.
- Dissatisfaction due to subjective preferences after milestone delivery (e.g., creative direction, design, tone).
- Failure to provide necessary information or access required to begin work.
3. How to Request a Refund
To request a refund, please email us at hello@nextwaveconsulting.in with:
- Your full name
- Project name or invoice number
- Reason for the refund request
Our team will assess your case and respond within 5–7 business days.
4. Processing of Refunds
- Approved refunds will be processed to the original payment method.
- Depending on your payment provider, it may take 5–10 business days for the refund to reflect in your account.
5. Contact Us
If you have questions about our Refund Policy, feel free to contact us:
NextWave Consulting
Email: hello@nextwaveconsulting.in
Website: https://nextwaveconsulting.in